The couple's 1-year-old fell off a balcony where a piece of protective glass was missing, according to the lawsuit.
“We chose Hyatt specifically for their safety and because they were a child-friendly resort," the toddler's mother told NBC 7.Two years ago, on Oct. 11, 2021, the Carter family was on vacation at a resort in Mexico, when they experienced an unthinkable tragedy.Duboshina and her husband James Carter took their 1-year-old son Nico Carter to Hyatt Ziva Puerto Vallarta in Mexico. The Carmel Valley family would travel often and loved exploring the world together.
“We had such a good experience at a Hyatt hotel in Miami,” Carter said. “That played a part in our reasoning to book the Hyatt again because we felt safe.”“We chose Hyatt specifically for their safety and because they were a child-friendly resort, and that’s exactly what we wanted to do, take our boy in a safe place with us and just enjoy the beach and have fun with him there,” Duboshina added.
Duboshina told NBC 7 she was in the room packing a backpack to head down for breakfast while James and Nico were out in the hall. She had just taken a few steps outside to tell them she was ready when it happened. Now, the couple is determined to prevent another family from ever having to experience something like this again.
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