Congress is receiving new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown.
Members of the committee from both parties criticized the service Southwest provided to their constituents, but the Democrats, for the most part, were harsher than the Republican members of the committee. Several Democrats suggested there was a need to re-regulate the airline industry, or at least give the Department of Transportation more powers to crack down on airlines in the face of customer complaints.
"As frustrating as those several days were, the question of whether Southwest has made things right will be answered by the passengers," said Cruz. "One of great changes in our lifetime is prices of flights have gone way down. The Biden administration should let the flying public vote with its feet. Among others speaking at the hearing was Casey Murray, the president of the Southwest Airlines Pilots Association, who said that his and other unions have been warning the airline for years that its IT systems needed to be upgraded.The pilots' union characterized the operation as held together by "duct tape." Among the union's evidence is a message sent during the meltdown to a cockpit computer from the airline's dispatchers asking what crew is onboard the plane.
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Southwest Airlines explains its Christmas holiday meltdown to congressCongress is receiving new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown.
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Southwest Airlines explains its Christmas holiday meltdown to congressCongress is receiving new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown.
Les mer »
Southwest Airlines explains its Christmas holiday meltdown to congressCongress is receiving new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown.
Les mer »
Southwest Airlines explains its Christmas holiday meltdown to congressCongress is receiving new evidence Thursday of internal chaos at Southwest Airlines over the Christmas holiday meltdown.
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Southwest Airlines Executive to Tell Congress ‘We Messed Up’ in Holiday Meltdown“We messed up.” Southwest Airlines’ chief operating officer on Thursday is expected to face questions from lawmakers over the airline’s December meltdown, while reiterating confidence in efforts to improve its operations.
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Southwest Airlines goes before Congress, apologizes for holiday snafusSouthwest said that its operations were not resilient to cold weather. A company leader said a quarter of the airline’s flight crews are based in Denver and Chicago.
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