Chick-fil-A ranked as the slowest fast food drive-thru. But there's a reason for that. Here's why.
By Ramishah Maruf, CNN Every second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it's so popular and there are so many cars in line.
QSR and Intouch Insight published its annual Drive-Thru Report, surveying more than 1,000 consumers who ranked ten industry leaders: Wendy's, Burger King, Chick-fil-A, Dunkin', McDonald's, Arby's, Carl's Jr., Hardee's, Taco Bell, and KFC. But luckily for customers, drive-thrus have gotten nearly 10 seconds faster compared to last year — and that can be a big advantage in this highly competitive industry.
Service and speedDuring peak Covid, Chick-fil-A was one of the first brands to close its dining rooms, focusing its attention on bringing hospitality to the drive-thru outside. And that's clear in consumer sentiment too — 88% of respondents said Chick-fil-A had friendly service, placing it at the top of the industry. Only 1.7% said the service was"not friendly."
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